Service Charges

Service

Description

Charge

Technical Support

Reckon Advantage Joining Fee Administration fee payable when joining Reckon Advantage, which provides toll free technical support and updates. $100.00
Technical Support Reckon customers not entitled to toll-free technical support - support via a 1900 phone number. Contact > $4.90 / minute

Data Services

Data Conversion Converting data from other accounting software files to the most recent version of a comparable Reckon software product. Note that this service is limited by software import/export capabilities. From $100 to $300. A quote will be provided.
Data Recovery Reconstruction or recovery of damaged data from corrupt Reckon Accounts business range and Payroll Premier data files. Minimum fee is $250. A quote will be provided.
Data Upgrade Upgrade data files from an older version to the most recent version of a Reckon software. Minimum fee is $100. A quote will be provided.
Password Removal Fee for removal of passwords from Reckon Accounts business range, Payroll Premier and Retail Point of Sale data files. Also available for Reckon Accounts personal range 2008 and earlier data files.     

From $50.00 to $350.00
Request a service >

Miscellaneous

CDs - Replacement Administration fee for replacement CD to be provided or where a CD needs to be provided for a downloadable file.



Maximum $50.00
Credit Card - Reprocessing Administrative fee for declined or incorrect credit card. $15.00
Installation Key Codes (IKCs) - Reissue



These can only be provided for current annual licence or Reckon Advantage customers to replace original IKCs and for upgrade purposes. Subject to approval.



$50.00
Registration Verification An administration fee applies to verify and process product re-registrations.          



$9.00
Shipping & Handling Orders that require delivery incur a shipping and handling fee.



$15.99
Contact customer service >